Top 10 Microsoft Dynamics CRM 2011 Features

Thought It might be nice as we approach the launch of Microsoft Dynamics CRM 2011 on-Premise on the 28th February to put together what we think are the top 10 features of CRM 2011. It’s quite a difficult task as there are several areas that I feel are ‘stand out’ enhancements and new features, so the following is my list. I haven’t done it in any order it’s just my favourite 10.   


Dialogs are a new feature that goes hand-in-hand with Workflows. In essence, Dialogs are interactive forms which can be used to collect information, or perhaps script a process out.

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